Required skills
analytical skills to evaluate and synthesise information from diverse range of sources
communication skills to:
convey complex and abstract concepts and information in plain English
liaise with internal and external personnel on technical, operational and business-related matters
group facilitation and presentation skills to:
gain consensus on concepts and new proposals
transfer and collect information
literacy skills to:
interpret manuals
process and present written and verbal information to a diverse range of people
write reports, design solutions, summarise findings and recommendations in required formats in plain English
numeracy skills to assess costs, benefits and business options
planning skills to:
estimate scope, time, cost and quality
plan communications and risk management
problem-solving skills to:
resolve unpredictable problems, with reference to the new ICT technology
solve unknown problems in a range of contexts, particularly in developing new approaches with new ICT technology
research skills to:
determine requirements
source information from a diverse range of resources
safety awareness skills to:
apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
ensure required level of attention to detail to work without injury to self or others, or damage to goods or equipment
foresee the possible OHS implications of the new ICT technology
teamwork skills to contribute to investigating new ICT technology for new roles in the workplace.
Required knowledge
business knowledge in:
client business domain, business function, processes and organisation
components of the business planning process relevant to the investigation of the particular new ICT technology
current business practices related to conducting investigation into new ICT technology
customer and business liaison
information gathering and presentation techniques
quality assurance practices, to promote reliable investigation processes
client business needs, with a view to expanding into new possibilities, as presented by new ICT technology
ICT knowledge in:
broad knowledge of vendor product directions
current ICT industry-accepted technologies, including broad knowledge of general features and capabilities, with particular reference to emerging ICT trends
current industry and technology information sources
industry networks, key individuals and organisations within the ICT industry
evaluating new ICT technology.